Privacy Policy

Dr. Laura Brass, ND  |  drlaurabrass.com  |  Last updated: August 7, 2026

This Privacy Policy explains how Dr. Laura Brass, ND (“we,” “us,” or “our practice”) collects, uses, discloses, and protects personal information, including personal health information, when you visit drlaurabrass.com, book a consultation, purchase a product, or subscribe to our email list.

Our practice is based in Ontario, Canada and operates virtually. We are committed to protecting your privacy in accordance with Ontario's Personal Health Information Protection Act (PHIPA), the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada's Anti-Spam Legislation (CASL).

1. Information We Collect

We collect the following categories of information:

  • Contact information: name, email address, phone number, and any information you submit through a contact or booking form.

  • Health information: information you share through intake forms, consultations, or follow-up correspondence, including symptoms, health history, and treatment goals. This is personal health information and is handled with additional safeguards under PHIPA.

  • Payment information: when you purchase from our Shop or IBS E-Guide, payment is processed through our third-party payment processor (such as Squarespace Payments, Stripe, or PayPal). We do not directly collect or store your full credit card details.

  • Newsletter and marketing information: your email address and any preferences, if you subscribe to our mailing list. We only send marketing communications with your consent, as required by CASL, and you may unsubscribe at any time.

  • Automatically collected information: when you browse our site, we and our service providers may collect your IP address, browser type, device information, and pages visited through cookies and analytics tools (such as Google Analytics).

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and schedule consultations

  • Provide naturopathic and functional medicine care, including reviewing your health history and building a personalized plan

  • Process purchases and deliver digital products

  • Send appointment reminders, invoices, and practice-related communications

  • Send newsletters or marketing communications, where you have consented

  • Understand how visitors use our website, so we can improve it

  • Meet our legal, regulatory, and professional recordkeeping obligations as a regulated health professional

3. Consent

By submitting information through our website, booking a consultation, or subscribing to our newsletter, you consent to the collection, use, and disclosure of your information as described in this policy. For sensitive health information collected as part of clinical care, we rely on your consent as a patient, consistent with PHIPA. You may withdraw consent for marketing communications at any time by using the unsubscribe link in any email or by contacting us directly. Withdrawing consent for clinical information may limit our ability to provide care.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information and personal health information against unauthorized access, use, disclosure, alteration, or loss. Health records are stored using secure, access-controlled systems appropriate for a regulated healthcare practice. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our practice and website, such as our website host (Squarespace), payment processor, email marketing platform, and practice management or scheduling software

  • Laboratories or third parties involved in ordering and processing functional testing you have consented to

  • Regulatory bodies, such as the College of Naturopaths of Ontario, where required by law or professional obligation

  • Legal or governmental authorities, where required by law, court order, or to protect the safety of you or others

Any service provider who processes personal information on our behalf is required to protect it in a manner consistent with this policy.

6. Cookies and Analytics

Our website may use cookies and similar tracking technologies, including Google Analytics, to understand how visitors interact with our site. You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the site function.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information and personal health information we hold about you

  • Request a correction to information you believe is inaccurate or incomplete

  • Withdraw consent to marketing communications at any time

  • Ask questions about how your information is collected, used, or disclosed

To exercise any of these rights, contact us using the information in Section 10.

8. Data Retention

We retain personal health information for the period required under our professional and regulatory obligations as a naturopathic doctor. Other personal information, such as marketing contact details, is retained only as long as needed for the purposes described in this policy, or until you ask us to delete it, subject to any legal recordkeeping requirements.

9. Children's Privacy

Our website and services are directed at adults. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Dr. Laura Brass, NDEmail: laura@drlaurabrass.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will reflect the most recent revision.